R to @PawelHuryn: Great post, totally agree. That bit about "Talk to the sales, success, customer support" was a big inspiration for building @getcustomeriq

Check out @getcustomeriq, the AI-assisted workspace for teams to collect and synthesize customer feedback

R to @sean_stag: How to build a feedback index We'll build one using @getcustomeriq First, create folders to organize your feedback sources. Folders index all your customer interactions. Think: recorded calls, tickets, emails, reviews, notes.... We'll create a folder for each type.

The frequency of "holy $**t" moments while working with v1 of @getcustomeriq is now 3 per day. Will report back next week.

R to @sean_stag: Over the next few weeks you’ll see more posts from me - but for now I invite you to follow us @getcustomeriq. Time to build 🤝

I’m excited to announce my most ambitious project yet: @getcustomeriq CustomerIQ is a workspace for teams to capture all their customer interactions, from recorded calls to support tickets, and make them searchable and synthesized with AI. More on what this means👇

R to @seanjtaylor: We provide semantic search, clustering, and classification across database of customer feedback

R to @getcustomeriq: Very cool, signed up 🤝

R to @getcustomeriq: great application of embeddings love it!

R to @JustAnotherPM: Nope. Project manager > did the project get done on time? Product manager > was this the right project?

R to @getcustomeriq: 4) Product teams prioritize hybrid collaboration: While remote work has been the norm during the pandemic, it may not be ideal for work that requires creativity and collaboration. Product teams may benefit from coming together when it’s strategically critical to do so

R to @getcustomeriq: 3) Overcoming lack of clarity around product vision and strategy will be a key focus: Setting a clear product vision and strategy was the #1 product management challenge of 2022. It will likely remain the same this year.

R to @getcustomeriq: This may involve a greater emphasis on product discovery work, better defining ideal customer profiles, and ensuring your product is mission-critical for at least one of your critical customer segments

R to @getcustomeriq: 2) A fresh take on customer-centricity is needed: Many product teams will focus on improving the perception and reception of their products among customers.

R to @getcustomeriq: With potential economic uncertainty, many business leaders are shifting from a pure focus on growth at all costs to efficiency and profitability. This may require tighter communication, cross-functional collaboration, and prioritization of projects that align with org goals

ChatGPT + browsing is a game changer. We asked it to give us a run down of the latest trends in #productmanagement, here's what it said: 1) Product managers should focus on more profitable projects:

If you could get the inside track on wants/needs/preferences of any customer, what customer type would that be?