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About
Unlock Deeper Insights and Elevate Customer Experience with CXCortex
Website Rank
13.6M
13.6M
Category Rank
(None) -
(None) -
Country Rank
(None) -
(None) -
Website Traffic
12K
12K
Monthly Visits Trend
Top Traffic Countries
Top Traffic Sources
Recent Reviews
12
12
Company Size
11 - 50
11 - 50
Employees On Linkedin
8
8
Twitter Followers
624
624
Twitter Likes
176
176
Twitter Posts
1947
1947
Facebook Followers
78
78
Facebook Likes
74
74
Summary
CXCortex is an AI-powered CX Analytics and Response service that helps businesses understand and improve their customer experience in real-time.
Features
- Live chat and chatbot bot assistance & automation
- Outbound predictive dialler
- Inbound customer support
- Agent-controlled voicebot
- AI Automation
- AI Analytics for Hostcomm Contact Centre
- Web site automated self service 24x7
- Fully PCI DSS compliant Payment IVR solution
- Cloud Unified Communications
- SIP VoIP lines for high volume businesses
- CXCortex - AI Powered CX Analytics & Response service
Use Cases
- Inspections and assistance remotely without being on site
- Cloud predictive dialler software as a service
- Integrated PCI DSS payments with Vicidial
- Transforming business performance by understanding customer's experience in real time
- Identify and address customer experience problems promptly
- Elevate team productivity with tailored agent coaching
- Increase revenue through happier customers
- Improve service with continuously updated, real-time insights
- Increase team productivity by scrutinizing and improving dialogues
- Make more informed decisions about modifications to customer service
- Reduce cost with automated responses and coaching tips
- Identify issues before they escalate with trend alerts
- Efficient and motivated employees through automation
- Hassle-free evaluation and implementation
- Single dashboard to check CX analytics data
- Instant alerting to urgent issues and trends
- AI, CX Analytics, and AI contact centre technology
- Demonstrate consumer duty compliance at scale with CX Analytics
- Connect Amazon AWS or Microsoft Azure storage to CXCortex
- Process media files and work with local systems
- Use PII redaction for data privacy
- Flexible pricing options and free trial available
- Perform prompt engineering from the user interface
- Capture and analyze customer interactions and feedback
- Integration with Gmail and Outlook
- Trusted by various brands and rated Excellent by customers
Pricing
Provide Inspections and assistance remotely without being on site.
Not specified
Not specified
Recent Reviews (12)
2023-09-18
2023-09-18
2023-06-22
2023-02-20
