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Frame

New York

research-assistant

About

Automatically measure the cost of every customer interaction so you can find opportunities to improve and reduce service cost.

Website Rank
 
4.5M
Category Rank
(Computers_Elect…)
12.3K
Country Rank
(US)
2.25M
Website Traffic
 
34.6K
Monthly Visits Trend
Top Traffic Countries
Top Traffic Sources
Recent Reviews
 
15
Company Size
 
11 - 50
Employees On Linkedin
 
24
Twitter Followers
 
272
Twitter Likes
 
64
Twitter Posts
 
323
Facebook Followers
 
-
Facebook Likes
 
-

Summary

Reveal the cost and business impact of every support case.

Features

  • Score Every Issue by True Cost
  • Reveal Service Cost by Product Area
  • Go beyond generic 'Sentiment'
  • Show the ROI of Customer Support Decisions
  • Prioritize effectively
  • Make business cases easy
  • Want a cheat sheet for all of Finance's questions?

Use Cases

  • Build a better feedback loop with product
  • Empower data-driven headcount decisions
  • Drive data-driven staffing decisions
  • Reduce cost of service
  • Find the cost-saving levers that make sense for your business
  • Prioritize projects based on bottom-line impact
  • Translate your asks for more resources into ROI on service cost
Pricing

Business

Contact Us
annually

Upgrades

Contact Us
Recent Reviews (15)
advertisingweek
2023-10-09

Data is undeniably a precious resource, fueling innovation and decision-making. However, as data accumulates it often becomes trapped. @frame_ai's CEO sheds light on the importance of AI-led orchestration in breaking the data bottleneck: https://bit.ly/45j8ib3

frame_ai
2023-10-02

R to @frame_ai: Listen here πŸŽ™ πŸŽ™ Spotify: https://open.spotify.com/episode/282GBKrwiNtMVcPJ7cpBWB?si=JoLzuELcTqiAefziULl5Pg πŸŽ™ Apple Podcast : https://podcasts.apple.com/us/podcast/frame-fm-connecting-the-dots-between-technology/id1679801019?i=1000629834116 πŸŽ™ Substack : https://open.substack.com/pub/framefm/p/ep-11-nitin-badjatia-svp-cx-solution?r=25igd2&utm_campaign=post&utm_medium=web

frame_ai
2023-10-02

Ep. 11 of the FrameFM Podcast is Live! πŸŽ™οΈ The future of customer service with @nitinbadjatia SVP of CX at @SAP ! Discover how interactions are transforming into strategic triage events, elevated by AI, while the essence of human touch continues to thrive and improve! links below

SohaibBigi
2023-08-24

R to @frame_ai: Hello, I would like to share a linguistic research discovery that will enhance the field of ai when it comes to sentiment analysis and turning text into useful data

frame_ai
2023-08-24

how to enhance customer experience by focusing on the right cases. #CustomerSupport #PrioritizationFramework #ai https://frame.ai/blog/why-support-conversations-arent-created-equal

WhatTheFinance9
2023-07-27

R to @WhatTheFinance9: Featuring: 1⃣ @SoundHoundApp 2⃣ @moveworks 3⃣ @neatsyai 4⃣ @toasty_ai 5⃣ @LandingAI 6⃣ @observeAI 7⃣ @peoplai1 8⃣ @AnthropicAI 9⃣ @dataiku πŸ”Ÿ@frame_ai

IntlFinanceMag
2023-07-19

Start-up of the Week: @frame_ai is here to change the 'Customer Intelligence' game Frame's data mining is all about helping its client companies to make informed business decisions and narrowing down immediate concern areas Click on the link to know more: https://bit.ly/3NX7pOA #internationalfinance #Frame #Products #Ventures #Data #Clients #StartUpOfTheWeek #Frame.AI #StartUp #ArtificialIntelligence

frame_ai
2023-07-17

R to @frame_ai: πŸŽ™οΈListen here: Spotify : https://open.spotify.com/episode/49ACZeHkrGHJgvEnu120tK?si=5b71d3291e4b4c50 Apple Podcast : https://podcasts.apple.com/us/podcast/frame-fm-connecting-the-dots-between-technology/id1679801019?i=1000621237521 Substack: https://open.substack.com/pub/framefm/p/ep-10-jennifer-bok-avp-information-9fa?r=25igd2&utm_campaign=post&utm_medium=web

frame_ai
2023-07-17

Uncover the value of contact center employees in Nationwide Insurance. Join Frame FM Ep.10 with Jennifer Bok, a @Nationwide leader, to explore skills, empowerment, customer empathy, talent development, and AI impact. #NationwideInsurance #ContactCenter #AI #Podcast Links Below

adityaoberai1
2023-07-11

R to @EvanKirstel: Thanks a lot, Evan :)

EvanKirstel
2023-07-11

R to @EvanKirstel: Great chat! and some of my fav go to handles on #CPaaS, #CX, #Video, #Messaging and Beyond! πŸ“± πŸ“±@cpaasaaπŸ“±@davemichels πŸ“±@bcstrat πŸ“±@BlakeMichelleM πŸ“±@ryanaxios πŸ“±@Erin_R_Reilly πŸ“±@Scott_D_Edwards πŸ“±@adrianswinscoe πŸ“±@frame_ai πŸ“±@lizziepika πŸ“±@CiscoCollab πŸ“±@ForbesInvestor πŸ“±@CampingWorld πŸ“±@lauriesantos πŸ“±@gregkihlstrom πŸ“±@Forbes πŸ“±@angeladuckw πŸ“±@blaccspotmedia_ πŸ“±@PlentifulApp πŸ“±@theagile_brand πŸ“±@McGeeSmith πŸ“±@clementsauvage πŸ“±@googlecloud πŸ“±@Caitep πŸ“±@arnoldjon πŸ“±@turingfest πŸ“±@MishManners πŸ“±@rishabk7 πŸ“±@FedericoGobbi5 πŸ“±@kunalstwt πŸ“±@adityaoberai1 πŸ“±@KevNetπŸ“±@ashley_ashbee πŸ“±@heccbrent πŸ“±@settermjd πŸ“±@blairplez πŸ“±@NicholasK71 πŸ“±@lizkmiller πŸ“±@diegorendon πŸ“±@natasha_whit πŸ“±@amywhiggins πŸ“±@cbackescom πŸ“±@wjforero πŸ“±@ARInsights

MediaPost
2023-06-29

Twilio and Frame AI partner to drive customer engagement @frame_ai @twilio @SendGrid https://www.mediapost.com/publications/article/386827/twilio-and-frame-ai-partner-to-drive-customer-enga.html

frame_ai
2023-06-29

Its only the beginning! We are very excited with this important partnership with @twilio to solve mission critical problems. #ContactCenter #GenerativeAI

twilio
2023-06-28

πŸ“£ Twilio News: Twilio + @frame_ai will strengthen how AI powered insights can transform the contact center experience. πŸͺ„ https://bit.ly/435Ms9L

frame_ai
2023-06-27

Our AI-powered customer experience platform, unveils product enhancements exclusively to @jenn__torres at @CMSWIRE.Analyzing human interactions to drive better business outcomes.Introducing Cost Tiers, Score Builder,HIPAA compliance. https://www.cmswire.com/contact-center/frame-ai-debuts-ai-enhanced-features-for-cx-intelligence-platform/ #CustomerSupport #AI

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