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Gladly

San Francisco, California

customer-support

About

Automation platform that revolutionizes customer service by enabling personalized self-service

Website Rank
 
108K
Category Rank
(Computers_Elect…)
1.06K
Country Rank
(US)
42.6K
Website Traffic
 
234K
Monthly Visits Trend
Top Traffic Countries
Top Traffic Sources
Recent Reviews
 
18
Company Size
 
51 - 200
Employees On Linkedin
 
198
Twitter Followers
 
4.37K
Twitter Likes
 
1397
Twitter Posts
 
2179
Facebook Followers
 
253
Facebook Likes
 
231

Summary

Transform your customer service with Gladly. Our #1-rated AI-powered customer service software saves costs, boosts revenue, and empowers agents to drive customer loyalty through exceptional service.

Features

  • Gladly Hero: Our ticket-free, people-centered platform for delivering personalized agent-assisted customer service.
  • Gladly Hero AI: Our suite of AI-powered tools that boost agent productivity, including Hero AI Authoring, Hero AI Summaries, Hero AI Replies, and more.
  • Gladly Sidekick: Our AI and automation platform that enables personalized self-service, designed to work hand-in-hand with Gladly Hero.

Use Cases

  • Enhance efficiency and decrease costs by utilizing Gladly's AI-powered tools to boost agent productivity.
  • Improve customer service and drive customer loyalty by delivering personalized agent-assisted customer service using Gladly Hero.
  • Enable personalized self-service using Gladly Sidekick to help customers help themselves and reduce inbound volume.
Pricing

Hero Package

$180
annually

Superhero Package

$210
annually
Recent Reviews (18)
gladly
2023-10-02

The Gladly Connect Mentorship Program is officially open for enrollment🧑‍🎓 Space is limited — apply now for a chance to pair w/ a renowned industry expert such as Ben Devey, Director of #CX at @olliepets 🐶 Enroll now → https://bit.ly/45h5drZ #Connect2Elevate #GladlyConnect

gladly
2023-10-02

Happy Customer Service Week! Let's celebrate the agents, departments, and organizations that consistently deliver outstanding customer experiences on the daily. 🌟 #customerserviceweek2023 #teamservice

ExecsInTheKnow
2023-09-21

#CRSNaville attendees witnessing #CX innovation in action in our Innovations Lab sponsored by @Clearharbor1 and with participating partners @simplr, @awscloud, @Intradiem, @Mosaicx_, @gladly, @ZenarateAICoach, @Beyondsoft_US, and @balto_ai. #CustomerExperience #CXLeaders

gladly
2023-09-19

Gladly Connect Live 2023, our annual #CX event, has been nominated for the Best Hybrid Event category at @Goldcast's customer awards program, The Goldies 🌟 Tune in THIS THURSDAY at 2 pm ET to gain inspiration for your B2B event programs → https://lnkd.in/g4PYWMeT #goldies

headwestguide
2023-09-12

R to @headwestguide: AG Tech Stack: Ecom platform: @Shopify Customer service: @gladly Email & SMS: @klaviyo Domain: @GoDaddy User Testing: @usertesting Subscriptions: @RechargePayment Data & analytics: @GlewAnalytics Affiliate: @refersion Headless: @prismicio

MichaelDami04
2023-08-18

R to @HonLovewix: @numerade_edu @JobscanCo @Wayfair @parallelfinance @PostscriptIO @Roofstock @MavrckCo @dYdX @RevolutApp @Addepar @gladly @Upstart @medableinc @AngelList @heal.me @Thycotic @HubSpot ... we want them to intern for 4 weeks only (freelance) at your organisation.

gladly
2023-08-17

#tbt to last week's annual Camp Gladly extravaganza, when Gladiators gathered from all around to learn, bond, and celebrate. 🤠 From karaoke to chili cook-offs and s'more (hah!), all had a fantastic time — and we can't wait for what's in store next year. 💚 #campgladly2023

census
2023-08-07

R to @census: Data & Engineering #ReverseETL destinations - @MongoDB (NoSQL database) - @apachekafka (Open source event streaming) - @elastic (search-powered applications) - @amazon EventBridge (event-driven applications) (4/4)

mmmaderclark
2023-08-04

R to @lxjost: @gladly 10x better than Gorgias

constellationr
2023-08-03

Check out the companies listed on the ShortList for Digital Customer Service and Support by @lizkmiller https://bit.ly/3lxZFYU @3CLogic @FreshworksInc @gladly @Microsoft @NICELtd @OracleCX @ServiceCloud @ServiceNow @Zendesk @ZohoDesk

gladly
2023-08-02

AI ➕ a deep customer focus = a powerful tool to drive #CX programs that boost CLTV Join our webinar w/ Gladly leadership to learn: 🚀 How #AI in #customerservice drives #loyalty 📈 How top brands use Gladly AI & #automation 🌟 And more Sign up → https://bit.ly/3OnX6V2

rothys
2023-07-28

R to @gladly: 💙

gladly
2023-07-28

A special thank you to the @rothys team & everyone who joined the Gladly crew for this week's VIP baseball experience at Oracle Park in San Francisco! We had a ball ⚾️ of an evening filled w/ captivating conversations around CX best practices & trends 💪 #cxstrategy #cxleaders

sf_tristanb
2023-07-27

@gladly your pricing page is broken....

snov_io
2023-07-24

R to @AIDepotHQ: Thank you for mentioning us 👏🙏😊

emirraisa
2023-07-22

@gladly how do you disable hero ai writing assistance? like i don't like how this app auto-populates shit I don't want to send to customers?

wordstudio_ai
2023-07-22

R to @AIDepotHQ: Very cool!

AIDepotHQ
2023-07-22

Meet the best new AI tools we played with this week: https://aidepot.co/ai-tools-21-july-2023 Featuring: @snov_io, @stockimgAI, @gladly, @bifrostcode, @AngelList, @trykino, @ExtendHQ & more!

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