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About
Speeds up ticket resolution with smart support.
Website Rank
11.9M
11.9M
Category Rank
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(None) -
Country Rank
(US) 3.69M
(US) 3.69M
Website Traffic
984
984
Monthly Visits Trend
Top Traffic Countries
Top Traffic Sources
Recent Reviews
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Company Size
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Employees On Linkedin
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Twitter Followers
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Facebook Likes
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Summary
AI Assistant for Customer Support
Features
- Embedded within your existing ticketing software (Intercom, Zendesk, Helpscout, etc)
- Your agents can verify responses before sending
- Trained on your support data
- Parabolic trains itself to improve after every rejected draft
- Parabolic only needs 1 match in a past conversation/knowledge base to suggest a response
- Answers your RAQs (rarely asked questions)
- Navigates multiple back-and-forths as the conversation progresses
- Unlock support as a sales channel. Append relevant upsells/cross-sells based on the customer’s pain-point
- Automatically tag and triage incoming questions to the appropriate category (payments, memberships, etc)
- Hooks into your customer-specific data (internal database, Segment, Snowflake, etc)
