About
Extract customer sentiment signals so you can predict and prevent escalations, reduce churn, and protect and grow revenue.
Website Rank
4.95M
4.95M
Category Rank
(Computers_Elect…) 24K
(Computers_Elect…) 24K
Country Rank
(US) 1.74M
(US) 1.74M
Website Traffic
28.4K
28.4K
Monthly Visits Trend
Top Traffic Countries
Top Traffic Sources
Recent Reviews
16
16
Company Size
51 - 200
51 - 200
Employees On Linkedin
105
105
Twitter Followers
1.7K
1.7K
Twitter Likes
73
73
Twitter Posts
550
550
Facebook Followers
319
319
Facebook Likes
305
305
Summary
Predictive and Generative AI for Customer Support
Features
- Protect your brand experience: Predict and prevent customer escalations. Observe and act on the voice of the customer in real-time.
- SupportLogic works with what you already use, unlocking the customer insights trapped within your ticketing system and providing actionable recommendations that can be used across your entire organization (support, product, engineering, sales, and customer success).
- Observe and act on the voice of the customer across every support use case.
- Predict and prevent escalations, reduce time to resolution, and drill into customer sentiment to grow and protect customer relationships.
- Monitor 100% of support channels and act on predictive CSAT and CES scores to improve metrics.
- Empower support engineers to solve cases quickly with the help of predictive and generative AI tools.
Use Cases
- Customer escalations prevention and management
- Real-time analysis of customer feedback
- Customer support operations efficiency improvement
- Quality monitoring and coaching
- Agent productivity enhancement
Pricing
Basic
$99
Monthly
Pro
$199
Monthly
Enterprise
$399
Monthly
Recent Reviews (16)
2023-10-17
2023-10-13
