About
AI-powered support tool that enables companies to provide efficient customer support directly within Slack.
Website Rank
6.89M
6.89M
Category Rank
(None) -
(None) -
Country Rank
(US) 2.14M
(US) 2.14M
Website Traffic
10.3K
10.3K
Monthly Visits Trend
Top Traffic Countries
Top Traffic Sources
Recent Reviews
13
13
Company Size
2 - 10
2 - 10
Employees On Linkedin
2
2
Twitter Followers
8
8
Twitter Likes
7
7
Twitter Posts
0
0
Facebook Followers
-
-
Facebook Likes
-
-
Summary
Unthread is a SaaS product that provides Slack channel support, AI-generated support, shared email inbox, and in-app live chat.
Features
- Track conversations in shared channels with customers
- Automate support responses and insights with AI
- Receive and send emails from one place and sync with Slack
- Chat with customers in real-time from a Slack channel
- Track new conversations automatically as tickets with assignment and alerts
- Set alerts to meet SLAs and improve response times
- Integrate and automate Slack conversations with CRM, task managers, and marketing tools
- Assign ownership of incoming messages, view assignments directly within Slack, and close conversations when done
- Prioritize important messages, loop in colleagues, and escalate to reach SLA targets
- Automatically categorize bugs, feature requests, greetings, etc. and add tags for roadmap planning
- Suggest responses to support reps based on common requests
- Manage all customer communications from Slack, email, in-app chat, and custom solutions
- Organize support requests in public Slack communities or private shared channels
- Forward support emails into Slack to create private threads
- Embed in-app chat in your own website and receive support emails from Unthread inbox
- Get analytics on engagement across all channels
- Create workflows and integrate with internal tools and processes using the API
- Sync tickets to helpdesk and generate AI responses from documentation
- Create tasks in Jira, Asana, and other task managers and get real-time updates
- Cross-post customer conversations into internal channels for private discussion
- Manage tickets from Slack or the web with a flexible kanban ticket board
- Get comprehensive analytics on response time, resolution time, common issues, and more
- Track conversations as tickets with assignment and alerts
- Generate AI or team-based auto-responses based on question type and time of day
- Design Slack messages with a drag & drop builder and get analytics on channel engagement
- Connect to CRMs, task managers, data warehouses, and existing support platforms
- SOC2 Type 2 compliance and industry-leading security practices for enterprise-level security
Use Cases
- Build closer relationships and have a direct line to customers for agencies
- Grow open-source communities with a Slack support workspace
- Get faster product feedback loops by creating a shared channel for productivity tools
- Increase transparency and reduce risk with instant communication over Slack for fintech
- Provide top-tier support for critical customer infrastructure for infrastructure SaaS
Pricing
Basic
$75
Monthly
Pro
$125
Monthly
Basic
$75
Yearly
Pro
$125
Yearly
Recent Reviews (13)
2023-06-15
