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GirlsTopTravel (GTT)
@girlstraveler

137,593 followers

𝘼𝙡𝙡 𝙩𝙝𝙖𝙩 𝙜𝙡𝙞𝙩𝙩𝙚𝙧𝙨 𝙞𝙨 𝙉𝙊𝙏 𝙂𝙊𝙇𝘿𝘾𝘼𝙍!! 🚘😱 . I always share with you great travel experiences but travelling is not always easy and I think it’s fair to share a terrible experience that I recently had with Goldcar Rental so you can be aware and hopefully avoid the same. I travel every Summer to Barcelona as my holiday home is 2h from the city so we often rent a car. Last Summer, I booked and fully paid over £300 in advance for a week car rental from Goldcar at Reus airport (near BCN) Our flight was delayed and I contacted Goldcar immediately to advise that we maybe later than expected, they closed at 4pm on a Sunday and it was touch and go if we would make it In time. We arrived at 4:15 and their office was closed so booked a hotel for the night and called to arrange collection the next morning. Goldcar told us they had cancelled our booking as we were late and flatly refused to let us have the car we had already paid for or refund the money. I would understand if only a deposit was paid and they were at risk of losing rental which they could have got from another customer but the rental had been fully paid and I had called to advise them that my plane was late therefor would pick up the next morning. What disgusting service, they obviously wanted to rent it to someone else and get paid twice! We had to arrange a train to Barcelona and get a rental car from there, turned out to be less than half the cost than renting from Reus airport so that’s worth remembering! 💶 As I paid for the car by PayPal, I contacted their resolutions team to explain I had not received good that I had paid for. They agreed that this was not acceptable and took the money back from Goldcar and refunded me, good old PayPal, A really safe way to pay online! 👌 I often rent cars when travelling but will never again use Goldcar and wont recommend it neither! 👎 Despite all, I love coming to Barcelona☺️😍 . 👗: everything felt better later wearing this lovely dress @sugarhillbrighton 💙 . 📍My favourite BCN spot, Parc Guell . . . . . . . . . . #beautifuldestinations #travelphotography #visitbarcelona #barcelona #visitspain